FAQ
The Answers You Need
HOW DO I CHANGE OR CANCEL MY ORDER?
Must be 24 hours after your order is placed to change or cancel order. Please contact us thru Contact Us on webpage this is the only way you will get your refund.
HOW MANY SHOULD I ORDER?
3RDWRLDWAVES DEWY is perfect for getting clean 360, 540, and 720 waves. When ordering your Dewy,consider ordering multiple
pairs to ensure that you always have a clean, Dewy readily available for use. By ordering multiple, you will be able to always have a Dewy ready to go if one or more of your other Dews are currently being washed or are in need of replacement.
HOW SHOULD I CARE FOR MY DEWY?
3RDWRLDWAVES DEWY is made with a stretchy velvet fabric. To best care for your Dewy, avoid using the washing machine to clean it or harsh heat settings in the dryer. Wash your Dewy regularly using mild soap and cold water. If needed, add a small amount of conditioner to maintain the softness of your Dewy. When finished washing, gently squeeze the excess water from your Dewy and leave it to air dry. By following these simple steps, you can prolong the life and quality of your Dewy.
ARE THE SEAMS ON INSIDE OR OUTSIDE ?
Outside
Refund policy
If an customer receives a product, refunds
will not
be issued. Please refer to RETURN POLICY.
Eligible refunds will be handled per item.
A cancellation
must be done within 24 hours of order confirmation
to receive full refund.
If an order is in production and processing process, refunds
will not
be issued.
Return policy
At 3RDWRLDWAVES, there is hard work and dedication put into every single product. If a customer receives a item and it is damaged. The customer must contact the brand(3RDWRLDWAVES),
within 24 hours of receiving the order
stating the complaint and request. The product is then
eligible
to exchage or refund.
If items have rips, stains, spills, or any un original markings, it is
not eligible
for return nor refund.
Shipping policy
All of our products are hand crafted, and can vary in production time. Production time can range from
1-14 days
usually. Quality is most important to us, so to do so some production is longer than others. However once production is complete, shipping only takes
1-4 days
to arrive. **Please don’t confuse production time with shipping time**
Thank you for shopping!!!